Terms and Conditions

All orders placed with Special Moments are bound by the following terms and conditions. 
All products and designs remain the property of ‘Special Moments’ until full payment has been received and cleared. 
This includes all website images and material in line with Copyright, Designs and Patents Act 1988.
Special Moments cannot be held responsible for gaining copyright permission for the use of hymns, poems, readings or other material used in your wedding stationery. This is solely the client’s responsibility. Please ensure that you have permission to use the material and in particular you indemnify Special Moments against any action brought against it for breach of a third party’s copyright.
Special Moments reserves the right to use any stationery to promote their products and services.
Quotes are valid for 28 days from the date given and are subject to change at any time.  A quote is not confirmed until an order or deposit is placed.  We reserve the right to amend prices at any time, should we incur an increase from suppliers.  
We do our best to accurately represent colours on this website, our social media and other selling platforms.    Due to differences in monitor settings and devices there could be a difference between the colour in real life and the colour portrayed on your device.  We would always recommend in the instance of wedding stationery that samples are purchased before any full order then the colour can be seen in person.
Samples can be purchased from Special Moments but are not personalised or provided with envelopes.  We do our best to send accurate representations of the options however shades of card stock could vary slightly between batches so please consider if purchasing samples in advance of placing your order.
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.
Placing an order
We offer a number of options with regards to placing an order, details for each can be found at www.specialmomentsboutique.com
We do not consider a booking to have been made until payment for either a deposit or a full order has been received, and an official booking confirmation will be sent.  A quote or enquiry DOES NOT secure a booking. 
Dispatch times are calculated from the date cleared payment is received.  Payment for ‘advanced bookings’ is due on the 1st day of the month booked, any delay in the receipt of the final balance WILL delay your order and could result in the loss of the production space booked.
Sending your printing information
Depending on the items ordered we will provide a link to a suitable online form for you to submit the relevant information needed.
Please type in upper and/or lower case as required.   Special Moments is not responsible for any errors or omissions, spelling or otherwise in the text supplied by the client.  We will advise on text and wording for invitations where necessary.
Before any of your order is printed we will provide electronic proofs that you can review and make changes as necessary. 
Special Moments will provide the client with up to three rounds of proofs for approval before production, which will be emailed to the client.  It is the responsibility of the client to check the proofs for printing and amendments should be detailed clearly by email.  Any alterations beyond this may incur further charges based upon the time taken and costs incurred by Special Moments.
PLEASE NOTE: Special Moments is not responsible for any errors or omissions not found by the client after the proofing stage, an order cannot be refunded because of errors not spotted at the proofing stage.
Payment can be submitted using the following methods, there is an option on the order form where you can choose your preferred option:
Debit/Credit Card - through this website
PayPal - An itemised PayPal invoice will be produced and sent to you by email.  With this method you can either pay via PayPal or via a debit/credit card, a PayPal account is NOT required.
Direct Bank Transfer - We will provide an itemised invoice with our bank details.
Amending an order once it’s been placed.
Should an order need to be amended once payment has been submitted the following terms apply:
Reducing quantities: If production has already commenced we will not agree to refund any errors made by the client in terms of quantity. Materials are ordered for specific orders once the payment has been submitted and a reduction in quantity would mean unnecessary costs incurred and unused materials.
Increasing quantities: We always recommend you order approximately 10% more invitations than you need to allow for unforeseen handwriting errors or late additional guests. Materials or ordered for specific orders once payment has been submitted so if quantities increase and additional materials need to be ordered this will delay your order beyond the previously agreed dispatch time.
Changing text or design:  This will be considered on a case by case basis.  If production has already commenced and re-printing or new materials need to be ordered then these will be charged accordingly.
Extras after your order has been delivered
We strongly recommend you order around 10% more then you need when you first place your order for your wedding invitations.  We are often booked up for months in advance so it is often not possible for us to supply small quantities of additional items on an urgent basis.  It is also often the case that purchasing smaller quantities of stock can be particularly expensive.  The following terms will apply if you find you need additional items at a later date:
  • There is a minimum order of 10

  • Postage rates will be charged as if a new order is placed, the total from any previous orders will not count towards it.

  • The next available production space will be given - this could be as much as 10 weeks away during busy periods so consider this with your RSVP date and advise if this needs to be altered.

LASER CUT INVITATIONS:    A minimum quantity of 50 will be required on any order, including additions
In the event of an order being cancelled, all work completed that exceeds the deposit must be paid for:
The cancellation policy is as follows:-
Up to 4 weeks prior to dispatch date – 50% of total balance will be retained.
2 weeks prior to dispatch date – 75% of total balance will be retained
7 days or less – Full balance of payment will be required.
Where an order has been paid for in full at the time of ordering we will refund the difference in line with the above.
Deposits are non-refundable
Shipping & Packaging
All full orders are sent by Royal Mail or Courier and need a signature upon receipt.
Samples will be sent via Royal Mail 2nd Class Standard Post.
Greetings cards, guest books, gift bags and all other items will be sent via Royal Mail 2nd Class Signed for Service.
Mainland UK Delivery Charges
All smaller single items will be charged according to weight.  Any delivery charges can be seen in your basket prior to completing checkout.
Small orders up to 2kg are charged at £5 per delivery
Large orders over 2kg are charged at £15.00 per delivery
Table Plans are charged at £10.00
Please contact us for international delivery charges as these will be dependent upon weight and destination. 
Delivery to certain postcodes e.g. Channel Islands, Northern Ireland, Isle of White, Isle of Man and some parts of Scotland will incur additional delivery charges.
 No delivery time is guaranteed and we cannot be held responsible if an order arrives later than expected due to the courier service.
 Special Moments CANNOT be held responsible for any delays or additional charges caused by the receiving countries customs, this is the responsibility of the buyer.
Any dispatch times shown or advised are ESTIMATES.  Should we encounter unforeseen circumstances such as delays in receiving printing information from the client, late changes to design or text made by the client or delays in receiving materials from suppliers then this could be extended.
If the couriers are unable to deliver and have not had any instruction from the customer (the purchaser of the goods), the item will be returned to us at the expense of the purchaser of the goods and subject to a re-delivery cost (the return cost plus a new delivery charge) Therefore please provide a delivery address where you are sure somebody will be there to sign for it.
Due to the personalised nature of our items we are unable to accept returns unless it can be proven that the item is faulty. We ask that you contact us with photographic evidence of any problems including the item itself and the packaging.
Please note an item is not considered faulty if a mistake has been found after the client has confirmed proofs are correct.  No refunds will be given in this instance.
Once you have contacted us please return it within 14 days of delivery for a refund or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We can accept returns for faulty/damaged goods for up to 30 days.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
Special Moments
115 Tudor Ave
Once your item has been returned, we will review it and take the necessary action as soon as possible.
Damaged or faulty items
Once goods have been delivered, all risk of damage to or loss of product, become the clients responsibility. I will do my utmost to ensure that your Stationery arrives to you in perfect condition; however ‘Special Moments’ will not be held responsible for any damages once it leaves our Studio or during subsequent posting of individual items (i.e. when you post your invitations to your guests).
The client shall, upon delivery, examine the goods and shall promptly (but in any event within 72 hours of delivery) notify ‘Special Moments’ in writing of any apparent damage, defect or shortage. 
If no communication is received ‘Special Moments' shall be deemed conclusively to have properly performed its obligations in relation to the purchase and sale of goods.
If an error/fault is discovered, the faulty/damaged goods must be returned to 'Special Moments' for a full inspection before any replacement, amendment or refund will be considered.
General Terms
Special Moments’ reserves the right to replace raw materials if they become unavailable. 
Please note that due to the nature of handcrafted items, there may be slight differences to each piece and to any samples previously supplied: this is not deemed as faulty. If product specifications from our suppliers change, I will endeavour to offer you an alternative of the same or better quality at the same price as your original order. If the client orders Wedding Stationery in stages, without prior notice, I cannot guarantee continuity of design.
Health and Safety:   Please be aware that due to small parts in our Wedding Stationery, they are not suitable for young children
Special Moments will endeavour to supply services and products as agreed but cannot be held liable for situations beyond its control, for example discontinued materials, postal disputes, Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought, or other causes beyond the control of Special Moments.
Special Moments cannot be held responsible for the natural ageing of products nor be held responsible for how our products are handled by the postal system.