Shipping policy

Shipping & Packaging

All full orders are sent by Royal Mail or Courier and need a signature upon receipt.

Samples will be sent via Royal Mail 2nd Class Standard Post.

Greetings cards, guest books, gift bags and all other items will be sent via Royal Mail 2nd Class Signed for Service.

 

Mainland UK Delivery

All smaller single items will be charged according to weight.  Any delivery charges can be seen in your basket prior to completing checkout.

Delivery to certain postcodes e.g. Channel Islands, Northern Ireland, Isle of White, Isle of Man and some parts of Scotland will incur additional delivery charges.

No delivery time is guaranteed and we cannot be held responsible if an order arrives later than expected due to the courier service.

International Delivery

Please allow 10-14 working days for delivery of samples from the date if dispatch.  This is in ADDITION to the production time shown on the listing.

Full orders are sent via International Courier and will be delivered within 5 working days of dispatch.  This is in ADDITION to the production time shown on the listing,

Special Moments CANNOT be held responsible for any delays or additional charges caused by the receiving countries customs, this is the responsibility of the buyer.

Any dispatch times shown or advised are ESTIMATES.  Should we encounter unforeseen circumstances such as delays in receiving printing information from the client, late changes to design or text made by the client or delays in receiving materials from suppliers then this could be extended.

If the couriers are unable to deliver and have not had any instruction from the customer (the purchaser of the goods), the item will be returned to us at the expense of the purchaser of the goods and subject to a re-delivery cost (the return cost plus a new delivery charge) Therefore please provide a delivery address where you are sure somebody will be there to sign for it.