Refund policy

Returns

Due to the personalised nature of our items we are unable to accept returns unless it can be proven that the item is faulty. We ask that you contact us with photographic evidence of any problems including the item itself and the packaging.

Please note an item is not considered faulty if a mistake has been found after the client has confirmed proofs are correct.  No refunds will be given in this instance.

Once you have contacted us please return it within 14 days of delivery for a refund or exchange. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged. We can accept returns for faulty/damaged goods for up to 30 days.

 We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.

Our return address is:

Special Moments

 

115 Tudor Ave

Bolton

BL14NB

Once your item has been returned, we will review it and take the necessary action as soon as possible.